Thursday, August 12, 2010

How would you advance online free expression?

Cross-posted on the YouTube blog.

There seems to be no hotter topic for discussion among Internet watchers these days than concerns over online free expression -- from the role of bloggers in advancing democratic movements, to sophisticated government censorship, to debates over how best to balance transparency with national security concerns. YouTube, Google and the Central European University will make our own contribution to the conversation at a major international conference we’re hosting in Budapest from September 20-22. We've invited grassroots activists, bloggers and vloggers from five continents, as well as representatives from NGOs, academia, industry and government to begin a long-term discussion about these issues and to form international working groups to promote practical change.

But a conversation about online free expression would be nothing without contributions from you. From election protests to government whistleblowing to grassroots advocacy, we’ve seen YouTube users upload, watch and share stories that would’ve never received global attention before the Internet era. That's why we're inviting you to submit your own video that answers this question:

"What's the biggest barrier to free expression on the Internet, and what would you do to overcome it?"

You can go to our Moderator series here to submit ideas and videos and/or to vote on your favorite contributions from others around the world.

Please participate by September 7, and we’ll showcase many of your responses at the conference in Budapest later in the month. We’ll also offer highlights from the dialogue on CitizenTube.

Your Google stories: reunited and it feels so good

This is part of a series of stories from people who have shared how Google has helped them in their lives. Check back tomorrow for the last post, and if you have a Google story, tell us about it. -Ed.

Like most search quality engineers at Google, the projects I work on revolve around helping people find information. The vast amount of content on the web makes this a daunting task—sometimes it feels like searching for a needle in a field full of haystacks. I've always thought one of the amazing abilities of search is how it can sift through that content to help make a connection that otherwise would never be made.

Because of this, some of my favorite search stories come from people who have used Google to reunite with loved ones and family members. It's inspiring to know that search has played a role in creating some of the most important moments in people's lives. I hope you enjoy them as much as I did!

Willie met Elizabeth long before Google existed, but used search to find her 24 years later:


Received: 1/20/2010
From: Willie
I would like to thank you for helping to bring me together with my girlfriend. We hope you will enjoy hearing how your company played a part in our wonderful romance. Here's how it happened:

Elizabeth and I originally met in a club in 1986. We hit it off very well in that brief encounter but did not start a relationship at that time. Twenty-four years later, because she had made such a powerful impression, I still remembered Elizabeth well. I decided to try to contact her. I Googled her, using her name and hometown and was delighted to find her in the top spot. I emailed her, and we began an email and texting campaign. We were reunited several weeks later, fell in love soon after, and have been inseparable ever since. Thank you Google for enabling me to find my sweetheart all these years later!


Jennifer also used Google search to reunite with an old flame after 18 years:

Received: 1/8/2010
From: Jennifer
Twenty-one years ago I was an art student living in London. One day a friend talked me into having a beer after our painting class...little did I know that one decision would change my life forever. That afternoon we walked into a pub in Nottinghill and I saw a really cute guy having tea with a friend—he and I couldn't stop looking at each other! As I got up to leave, I told him he was “cute” so he asked me out. Because of my busy schedule at school we only had one date but I was absolutely smitten with him. (He used to slip love notes through my front door in the morning.) A few weeks later, I had to return to the US and I phoned him from Heathrow to say good-bye and that I was sorry I didn't get to spend more time with him. I had been busy with my final exams, but he just assumed I had been brushing him off which was not true! I was only 20 years old and I knew I had to go back home to the US, how could it possibly work?

Fast forward 18 years and I'm sitting in my apartment in NYC and thinking about my long lost Hans. I Googled his name and found him still living in London. I sent him an email and asked him if he remembered me. He wrote back and said “Yes” and that he would be traveling to NYC in two weeks and could we have dinner? Our first official date was Waldorf salad at the Waldorf Astoria. We discovered after all those years that the initial spark was still there. We dated back and forth between NYC and London for two years. Last year he moved back to the Netherlands and he asked me to join him a few months later. We got married on August 21, 2009.


And Adrian from the Netherlands was able to locate his biological mother using Google:

Received: 11/9/2009
From: Adrian
For many years I have been using Google as a search tool looking for my biological mother in Australia. In May 2009 a Google search led me to my mother's name on an Internet site. From there I was able to research and confirm that the name on the Google page was in fact my real mother. I made contact in June 2009 and we have been enjoying a wonderful reunion via email and telephone ever since. My mother is scheduled to arrive in Los Angeles on December 12 2009 and after 43 years we get to meet each other in person for the fist time. My new-found mother will now be able to share Christmas with her new found family.


It isn't often that a mild-mannered software engineer gets to help two people find one another decades later or on different sides of an ocean. I appreciate both the opportunity to help make these connections and the people behind these stories for sharing them. Thanks, and keep on searching!

Facts about our network neutrality policy proposal

Cross-posted on our Public Policy Blog.

Over the past few days there’s been a lot of discussion surrounding our announcement of a policy proposal on network neutrality we put together with Verizon. On balance, we believe this proposal represents real progress on what has become a very contentious issue, and we think it could help move the network neutrality debate forward constructively.

We don’t expect everyone to agree with every aspect of our proposal, but there has been a number of inaccuracies about it, and we do want to separate fact from fiction.

MYTH: Google has “sold out” on network neutrality.

FACT: Google has been the leading corporate voice on the issue of network neutrality over the past five years. No other company is working as tirelessly for an open Internet.

But given political realities, this particular issue has been intractable in Washington for several years now. At this time there are no enforceable protections – at the Federal Communications Commission or anywhere else – against even the worst forms of carrier discrimination against Internet traffic.

With that in mind, we decided to partner with a major broadband provider on the best policy solution we could devise together. We’re not saying this solution is perfect, but we believe that a proposal that locks in key enforceable protections for consumers is preferable to no protection at all.

MYTH: This proposal represents a step backwards for the open Internet.

FACT: If adopted, this proposal would for the first time give the FCC the ability to preserve the open Internet through enforceable rules on broadband providers. At the same time, the FCC would be prohibited from imposing regulations on the Internet itself.

Here are some of the tangible benefits in our joint legislative proposal:
  • Newly enforceable FCC standards
  • Prohibitions against blocking or degrading wireline Internet traffic
  • Prohibition against discriminating against wireline Internet traffic in ways that harm users or competition
  • Presumption against all forms of prioritizing wireline Internet traffic
  • Full transparency across wireline and wireless broadband platforms
  • Clear FCC authority to adjudicate user complaints, and impose injunctions and fines against bad actors
Verizon has agreed to voluntarily abide by these same requirements going forward – another first for a major communications provider. We hope this action will convince other broadband companies to follow suit.

MYTH: This proposal would eliminate network neutrality over wireless.

FACT: It’s true that Google previously has advocated for certain openness safeguards to be applied in a similar fashion to what would be applied to wireline services. However, in the spirit of compromise, we have agreed to a proposal that allows this market to remain free from regulation for now, while Congress keeps a watchful eye.

Why? First, the wireless market is more competitive than the wireline market, given that consumers typically have more than just two providers to choose from. Second, because wireless networks employ airwaves, rather than wires, and share constrained capacity among many users, these carriers need to manage their networks more actively. Third, network and device openness is now beginning to take off as a significant business model in this space.

In our proposal, we agreed that the best first step is for wireless providers to be fully transparent with users about how network traffic is managed to avoid congestion, or prioritized for certain applications and content. Our proposal also asks the Federal government to monitor and report regularly on the state of the wireless broadband market. Importantly, Congress would always have the ability to step in and impose new safeguards on wireless broadband providers to protect consumers’ interests.

It’s also important to keep in mind that the future of wireless broadband increasingly will be found in the advanced, 4th generation (4G) networks now being constructed. Verizon will begin rolling out its 4G network this fall under openness license conditions that Google helped persuade the FCC to adopt. Clearwire is already providing 4G service in some markets, operating under a unique wholesale/openness business model. So consumers across the country are beginning to experience open Internet wireless platforms, which we hope will be enhanced and encouraged by our transparency proposal.

MYTH: This proposal will allow broadband providers to “cannibalize” the public Internet.

FACT: Another aspect of the joint proposal would allow broadband providers to offer certain specialized services to customers, services which are not part of the Internet. So, for example, broadband providers could offer a special gaming channel, or a more secure banking service, or a home health monitoring capability – so long as such offerings are separate and apart from the public Internet. Some broadband providers already offer these types of services today. The chief challenge is to let consumers benefit from these non-Internet services, without allowing them to impede on the Internet itself.

We have a number of key protections in the proposal to protect the public Internet:
  • First, the broadband provider must fully comply with the consumer protection and nondiscrimination standards governing its Internet access service before it could pursue any of these other online service opportunities.
  • Second, these services must be “distinguishable in purpose and scope” from Internet access, so that they cannot over time supplant the best effort Internet.
  • Third, the FCC retains its full capacity to monitor these various service offerings, and to intervene where necessary to ensure that robust, unfettered broadband capacity is allocated to Internet access.
So we believe there would be more than adequate tools in place to help guard against the “cannibalization” of the public Internet.

MYTH: Google is working with Verizon on this because of Android.

FACT: This is a policy proposal – not a business deal. Of course, Google has a close business relationship with Verizon, but ultimately this proposal has nothing to do with Android. Folks certainly should not be surprised by the announcement of this proposal, given our prior public policy work with Verizon on network neutrality, going back to our October 2009 blog post, our January 2010 joint FCC filing, and our April 2010 op-ed.

MYTH: Two corporations legislating the future of the Internet.

FACT: Our two companies are proposing a legislative framework to the Congress for its consideration. We hope all stakeholders will weigh in and help shape the framework to move us all forward. We’re not so presumptuous to think that any two businesses could – or should – decide the future of this issue. We’re simply trying to offer a proposal to help resolve a debate which has largely stagnated after five years.

It’s up to Congress, the FCC, other policymakers – and the American public – to take it from here. Whether you favor our proposal or not, we urge you to take your views directly to your Senators and Representatives in Washington.

We hope this helps address some of the inaccuracies that have appeared about our proposal. We’ll provide updates as the situation continues to develop.

Just speak it: introducing Voice Actions for Android

(cross-posted from the Google Mobile Blog)

Our mobile phones have become modern-day Swiss Army knives. An Android phone is a handheld computer, a music player, a notepad, a GPS navigation unit and more, all rolled into one sleek device that fits in your pocket. Today’s phones do so many things for us that sometimes we don’t even think about how we do them.

Even though our phones do all these new things, the most natural way of interacting with a phone remains what it always has been: speaking. And to that end, we’re pleased to introduce Voice Actions for Android. Voice Actions are a series of spoken commands that let you control your phone using your voice. Call businesses and contacts, send texts and email, listen to music, browse the web, and complete common tasks, all just by speaking into your phone.

To use Voice Actions, tap the microphone button on the Google search box on your home screen, or press down for a few seconds on the physical search button on your phone to activate the “Speak Now” screen. Let Mike LeBeau, the lead engineer for Voice Actions, show you in this video.


Speak any of these commands to perform a Voice Action on your phone:
  • send text to [contact] [message]
  • listen to [artist/song/album]
  • call [business]
  • call [contact]
  • send email to [contact] [message]
  • go to [website]
  • note to self [note]
  • navigate to [location/business name]
  • directions to [location/business name]
  • map of [location]
And of course, you can still conduct a Google search using your voice.




While we’re at it, we’re also releasing an updated version of the Google search widget for Android. When you type a local search query, like [italian restaurants] you’ll see suggested restaurants with addresses and ratings. Also, as you type queries, you can refine them further by tapping the pencil icon that appears to the right of search suggestions.

Both Voice Actions and the new Google search widget require Android 2.2 (Froyo), and will be pre-installed with the new Droid 2 phone from Motorola and Verizon. Voice Actions are currently available for U.S. English speakers.

If you have another phone with Android 2.2 (like the Nexus One, HTC Evo or the original Droid), you’ll need to download several app updates from Android Market to get all the latest goodness:
  • Voice Search (this app includes Voice Actions)
  • Google Search widget
  • music apps (e.g. Pandora, Last.fm, Rdio, mSpot)
To get started fast, scan the QR codes for these apps below.

We think Voice Actions help you get things done on your phone faster and easier. Give it a try, and let us know what you think!

Voice SearchSearch widget


Wednesday, August 11, 2010

Your Google stories: finding the right words

This is part of a series of stories from people who have shared how Google has helped them in their lives. Check back the rest of this week for more, and if you have a Google story, tell us about it. -Ed.

I work on projects to help people communicate between languages—whether to read in foreign languages, write in different scripts or chat with people in other countries. Helping people understand information and each other, regardless of language, is an incredibly rewarding experience. This is why it’s always exciting to hear real testimonials from people who have used our language tools—especially in unexpected ways.

Ryan, from Ottawa, shared this moving story of how he used Google Transliteration to learn his future fiancĂ©e’s native language:

Received: 1/14/2010
From: Ryan
In October 2009, I proposed to my wonderful girlfriend, Irina, and am happy to report we are getting married this Summer. Although we met and fell in love in North America, I am from the United States, while she is originally from Bangladesh.

As our relationship developed, I naturally felt compelled to learn my fiancee's native language, to better understand her life and to learn to communicate to her non-English-speaking family members.
[...]
Recalling my junior high Spanish courses, I put together a list of English words I figured I should learn in Bangla and passed the list to Irina. After she had translated them for me, I clumsily began constructing awkward sentences and surprising her with them.
[...]
To help push my education along further, I transferred my word list into a Google spreadsheet via Google Documents. Whenever Irina would use a Bangla word I hadn't heard before, I would ask her what it meant, and then immediately put the word into my Google Document, which I titled “Bangla Dictionary.”; My dictionary grew and grew. Today it contains over 350 words and phrases.

As much as I enjoyed this process, in less than a year I had reached a “peak” and learned as much Bangla as I would ever learn using this method. I realized that if I were ever to learn how to speak Bangla, I would need to become LITERATE in Bangla.
[...]
That was when I discovered Google Transliteration. Irina had already shown me how to express Bangla words in English characters. By using your Transliteration feature I could spell a word the only way I knew how, and see immediately what it looked like in Bangla! With the help of a few online Bengali alphabet sites, I could now start learning the characters in the contexts of words and sentences I understood.

I am happy to report that I am finally learning to read and write in Bangla.
[...]
Thanks to your applications, I have learned a second language, become closer to my fiancee, and have opened the door toward building strong ties in my new Bangladeshi family.


We’re always happy to hear how people are using our tools to achieve their goals and, in this case, build relationships with future in-laws across the globe. We wish all the best to Ryan and Irina and here’s to many more years of communicating in Bangla!

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