Wednesday, March 10, 2010

YouTube calling: Now serving ads on the YouTube mobile site

(Cross-posted with the YouTube Biz Blog)

Mobile phones are rapidly becoming essential tools for surfing the web, connecting with friends, and sharing and watching video online, and we're seeing these effects at YouTube. The YouTube mobile site is more popular than ever: site traffic grew by over 160% in 2009, and now millions of people all over the world are streaming tens of millions of videos every day on their mobile phones. The mobile space moves fast, so we've been working hard to roll out new features and functionality quickly, especially as more and more people adopt YouTube-capable phones.

The increased usage of high-end devices like the iPhone and Android is also making mobile advertising easier and more effective for advertisers. So today, we're launching ads on the home, search and browse pages of the American and Japanese YouTube mobile websites (m.youtube.com from your mobile browser). This is a great way for advertisers to reach YouTube viewers across multiple platforms. In fact, at launch YouTube will immediately provide one of the largest audiences for a mobile ad campaign anywhere on the mobile web. And because YouTube mobile attracts early adopters, the site can deliver to advertisers a coveted demographic of tech savvy trendsetters. We've already seen some early campaigns run on YouTube's mobile site by advertisers like Sony (for the DVD release of "District 9") and Kia, both of whom were able to easily reach their target audience, no matter where they were looking for video.



Our first tests of YouTube mobile ads — with brands ranging from L'Oreal to Land Rover — showed strong results related to click-throughs, user experience and brand awareness, and we've learned a lot in the months since then. As a result, ads on the YouTube mobile website will be banner ads sold on a full-day basis (like with the YouTube homepage on the web), making a mobile buy an easy and valuable addition to any YouTube campaign. For example, today Mazda is running a homepage ad on YouTube.com, and extended their campaign to run ads on our mobile site as well.

If you're interested in learning more, reach out to your YouTube or Google sales rep, or visit youtube.com/advertise.

Biking directions added to Google Maps

Whenever I meet someone who finds out that I work on the directions team for Google Maps, the first question I'm asked is often "So when's Google Maps going to add biking directions?" We're big biking fans too, so we've been itching to give you a concrete answer. I don't want to keep the good news a secret any longer, so the answer is: right now!

Today we've added biking directions and extensive bike trail data to Google Maps for the U.S. My team has been keeping close tabs on all the public support for biking directions that’s been steadily coming in, but we knew that when we added the feature, we wanted to do it right: we wanted to include as much bike trail data as possible, provide efficient routes, allow riders to customize their trip, make use of bike lanes, calculate rider-friendly routes that avoid big hills and customize the look of the map for cycling to encourage folks to hop on their bikes. So that's exactly what we've done.

Let's say you want to bike to work, or maybe you want to drive less and spend more time outdoors. Biking directions can help you find a convenient and efficient route that makes use of dedicated bike trails or lanes and avoids hills whenever possible. To find biking directions, select "Bicycling" from the drop-down menu when you do a directions search:


So, how does it work? Well, I'm based in Seattle, along with the rest of the biking directions team. The city is notoriously hilly, but also has some great trails and a strong cycling community. Let's say I'm trying to get from Golden Gardens to a friend's house in Montlake:


This route avoids hills (phew!) and puts me on the Burke-Gilman trail for most of the journey. When I need to get off the trail to cross town, biking directions makes sure to keep me on bike-friendly roads and avoid some of the city's busiest intersections. The time estimate for the route is based on a complex set of variables accounting for the type of road, terrain and turns over the course of my ride. If I decide that I want to stop at Woodland Park Zoo along the way, I can click on the blue path and drag it to my desired route — just like with driving directions — and we'll still customize the journey for cycling suitability. Over on the Lat Long Blog, you can read more about all the unique tweaks and calculations factored into our routing algorithm.

We've also added information about bike trails, lanes and recommended roads directly onto the map. This can help you get a better sense of your route, or let you find trails nearby for a recreational ride. When you're zoomed into a city, click on the "More" button at the top of the map to turn on the "Bicycling” layer. You'll see three types of lines appear on the map:
  • Dark green indicates a dedicated bike-only trail;
  • Light green indicates a dedicated bike lane along a road;
  • Dashed green indicates roads that are designated as preferred for bicycling, but without dedicated lanes


Thanks primarily to our partnership with the Rails-to-Trails Conservancy, we now have more than 12,000 miles of trails included in biking directions and outlined directly on the map. We also have data on bike lanes and recommended streets for 150 cities across the country. We'll continue to add new trail information and encourage riders to send feedback (biking directions is in beta, after all) and route information for inclusion via the “Report a Problem” tool. When Map Maker is available in the U.S., all riders will be able to directly contribute their local knowledge about trails, bike lanes and suggested routes.

We know that many of you have been anxiously awaiting this feature, so head over to http://maps.google.com/biking to try it for yourself and then hop on your bike!

A digital renaissance: partnering with the Italian Ministry of Cultural Heritage

The Renaissance, Europe's period of cultural, political and scientific rebirth, began in Florence around 600 years ago. At Google we're interested in a (small “r”) renaissance of a different kind — a digital one. Since the launch of Google Books, we’ve been working with libraries and publishers around the globe to bring more of the world's books to more readers around the globe. Any school child should be able to access the works of Petrarch, Dante or Vico (or, if they're so inclined, Machiavelli). In the case of these more famous authors, this is already largely possible, but what about the work of Guglielmo il Giuggiola or Coluccio Salutati? We want all of the great literature and writings of Italy to be accessible to the general public.

Today we’re announcing an agreement with the Italian Ministry of Cultural Heritage that will push this vision forward. Working with the National Libraries of Florence and Rome, we’ll digitize up to a million out-of-copyright works. The libraries will select the works to be digitized from their collections, which include a wealth of rare historical books, including scientific works, literature from the period of the founding of Italy and the works of Italy's most famous poets and writers. It marks the first time we’ve ever joined forces with Italian libraries, and the first time we've worked with a ministry of culture.

Around Europe and the rest of the world, we are effectively witnessing a digital renaissance, with an increasing number of organizations running ambitious and promising book digitization projects. We're not the only ones who have seen the need to bring the world's books into digital form. Digitization of books is a tremendous undertaking, requiring the joint effort of a great number of public and private stakeholders. For this reason, we’re supportive of many other efforts at digitization, such as the European Commission's Europeana. We want to see these books have the broadest reach possible — the books we scan are available for inclusion in Europeana, of which the Florence Library is a contributing member, and other digital libraries. The more of the world's historical, cultural treasures we can bring online, the more we can unlock our shared heritage.

We believe today’s announcement is an important step, and we look forward to working with more libraries and other partners. We envision a future in which people will be able to search and access the world's books anywhere, anytime. After all, Antonio Beccadelli and Anastasius Germonius — like Shakespeare and Cervantes — are part of our human cultural history.

Tuesday, March 9, 2010

Open for business: the Google Apps Marketplace

Every day, thousands of businesses choose the cloud. More than 2 million businesses have adopted Google Apps over the last three years, eliminating the hassles associated with purchasing, installing and maintaining hardware and software themselves.

We've found that when businesses begin to experience the benefits of cloud computing, they want more. We're often asked when we'll offer a wider variety of business applications — from accounting and project management to travel planning and human resources management. But we certainly can't and won't do it all, and there are hundreds of business applications for which we have no particular expertise.

In recent years, many talented software providers have embraced the cloud and delivered a diverse set of features capable of powering almost any business. But too often, customers who adopt applications from multiple vendors end up with a fractured experience, where each particular application exists in its own silo. Users are often forced to create and remember multiple passwords, cut and paste data between applications, and jump between multiple interfaces just to complete a simple task.

Today, we're making it easier for these users and software providers to do business in the cloud with a new online store for integrated business applications. The Google Apps Marketplace allows Google Apps customers to easily discover, deploy and manage cloud applications that integrate with Google Apps. More than 50 companies are now selling applications across a range of businesses, including:
  • Intuit Online Payroll: A small business application that offers business owners a new way to efficiently run payroll, pay taxes and let employees check paystubs all within one integrated online office environment.
  • Manymoon: The company's free work and project management application for Google Apps makes it simple for businesses and teams to organize and share information including tasks, projects, documents, status updates and links with co-workers, customers and partners.
  • Professional Services Connect (PS Connect): This new cloud-based offering coming soon from Appirio, pulls contextually relevant information on people, projects, customers and transactions from a user's domain and surfaces it directly inside a Gmail message so services professionals can make more informed, real-time decisions.
  • JIRA Studio: A hosted software development suite from Atlassian enables software developers to flow naturally between Gmail, Google Calendar, Google Docs and other design and development tools in order to better track and manage project issues and workflow.
Once installed to a company's domain, these third-party applications work like native Google applications. With administrator approval, they may interact with calendar, email, document and/or contact data to increase productivity. Administrators can manage the applications from the familiar Google Apps control panel, and employees can open them from within Google Apps. With OpenID integration, Google Apps users can access the other applications without signing in separately to each. The Google Apps Marketplace eliminates the worry about software updates, keeping track of different passwords and manual syncing and sharing of data, thereby increasing business productivity and lessening frustrations for users and IT administrators alike. That's the power of the cloud.



For more information on the benefits of the Google Apps Marketplace to businesses, check out our Enterprise Blog post. Developers interested in learning how to integrate with Google Apps can check out our post on the Google Code Blog. Or, you can explore the Google Apps Marketplace directly at http://google.com/appsmarketplace.

Finally, we'll be diving deeper into application development for the enterprise at Google I/O on May 19-20. We hope to see you there!

Ode to AdWords

[From time to time we invite guests to blog about initiatives of interest, and are very pleased to have Allison Schwam, Senior Search Analyst at Backcountry, join us here. -Ed.]

When you don’t have to sacrifice your love of the outdoors for your career or vice versa, it’s something special. In fact, my love of both skiing and marketing has grown dramatically since I took my job at Backcountry. Getting to work with Google, specifically managing our AdWords account, is an online marketing geek’s dream come true. Combine that with every skier’s dream of Utah powder, and life is good.

Day traders wake up every morning to check their portfolio — I get up and check my AdWords accounts. Backcountry sells gear and equipment for the outdoor enthusiast from ski boots to tents, and we sell all of it online. My job is to drive valuable, qualified traffic 365 days a year to Backcountry using AdWords. The AdWords platform lets me manage hundreds of campaigns and hundreds of thousands of keywords with relative ease. I have access to huge amounts of data that are revealed as daily ebbs and flows in impressions, clicks and bids. If you do a Google search for [telemark ski gear], you’ll see our ad:


Backcountry was founded in 1996 by two self-proclaimed ski bums, John Bresee and Jim Holland. Since then, the company has grown to hundreds of employees. I’ve been working here for over two years. Ultimately, our goal is to “crush it,” as some ski town folk say: work hard, play hard.

A typical powder day for me is like this one last Friday when Park City got 12 inches of new snow overnight. Here’s how AdWords helps me manage both work and fun.

7 – 7:45am
Roll out of bed.
Get the coffee going.
Fry eggs and bacon.
Check snow totals.

If it looks like a good ski morning, I first check my email and glance over our AdWords campaigns. All I need to do is my daily reporting to see that I’m on target for my revenue and cost goals. As long as things are okay, I email my boss to say I’ll be out slaying the white dragon.

Just as I have the ideal tools to maximize our online campaign performance, I have the tools avid skiers covet for deep days: fat, rockered skis, stiff ski boots, Gore-Tex jacket and pants, helmet, goggles, merino wool layers, etc. After I grab my gear, I’m off.

7:45am – 12noon

My commute to The Canyons Ski Resort takes 10 minutes. My friends and I know how to get the most out of our time on the mountain, balancing chair lift time, snow quality and vertical. Does that sound a bit like cost-per-click, conversion rate and top-line revenue? Take this lift to that lift, ski the trees while we wait for that chair to open, get after our favorite steep lines. Next thing you know:

Photo by Jim Harris

Face shots are invigorating. Hard to explain, best to experience! After a few glances at the time and collecting my thoughts, I make my way off the mountain.

12pm – 5pm

I head a few miles down the road to the office. As the afternoon goes by, co-workers will emerge from their cubicles; sometimes because legs are cramping up but also to share stories about how the morning was. Where did you ski? How was the snow? Smiles all around.

I settle into work knowing what I need to succeed at my job is at my fingertips. AdWords gives me visibility into my programs to prioritize and understand trends. It also makes it easy to add and edit my account without getting bogged down in manual work. I regularly use Keyword Performance Reports to monitor both head terms and tail terms to stay on top of revenue opportunities. I’ll take into account the average order value and also the percentage of clicks that turn into sales (rate of conversion) in order to manage our keyword bids. As I do bid updates, I also check the AdWords Preview Tool to see how our ads are ranked and what is going on with our competition. We don’t really focus on “cost-per-click” but instead on “cost as percentage of revenue,” which means the more people purchase, the more ads we can run. So the higher the return on advertising spend, the more room we have to grow our paid search presence.

5 pm – 8 pm

I like this afternoon time in particular because it’s quiet and I can really focus on data-crunching. Uninterrupted time and a strong cup of coffee are essential for doing long-term analysis.

Campaign Performance Reports are great for identifying long- and short-term trends as seasons shift or for changes in demand by brand. We just wrapped up our winter sale, so this is a great time for me to run an Ad Performance Report to analyze which versions of ad copy had the strongest clickthrough rates for future reference. Finally, Google Insights for Search is a fun tool. It’s a great way to connect with our buyers by discussing big-picture trends with the brands we carry. We can look at AdWords Campaign performance and try to tie it back to general search volume in the marketplace and identify product searches on the rise. In short, given our metrics focus, AdWords gives me the information I need to make decisions about specific keywords, bids, and our overall spend.

There are typically the same few folks hanging out at the office this late. We’ll exchange some pleasantries, and as the lights get turned off I’ll shut down my computer.

When I earned an undergraduate degree in marketing and cultural anthropology, I had only a vague idea how I was going to create a career with behavioral and analytical activities. It turns out online marketing is an exciting mix of real-time data and customer service. AdWords lets me manage campaigns very efficiently, so I have time to dig deeper and do the strategic analysis that makes this job about much more than just meeting revenue goals.

Finally, I picked Park City because it’s more than a ski town. Here fanatical skiers, trail runners, bikers, snowboarders and climbers can live year round and still have a meaningful career. I’ll always be grateful to companies like Backcountry and Google for making this possible: Backcountry for fostering the passions of the outdoor enthusiast, and Google for innovation in creating the forums and tools that really work for us.

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